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Frequently Asked Questions

Applying & Leasing
How do I apply for an apartment at Cypress?

You may apply online by visiting greenleafcypress.com or by contacting our leasing team for assistance with current availability, pricing, and next steps.

What documents are required to apply?

Applicants may be asked to provide a valid government-issued photo ID, proof of income, and any additional documentation needed to complete the screening process. Please contact the leasing office for the most current application requirements.

Are there any income requirements or credit checks?

Applicants are required to have a monthly income of at least 2.5 times the monthly rent. Cypress does not have a set minimum credit score, but each applicant’s credit report is reviewed as part of the screening process, including payment history, rental history, outstanding balances, collections, and overall credit background.

What lease terms are available?

Lease terms at Cypress may vary based on season and availability but typically range from 3 to 13 months. Please visit our Floor Plans page for current lease term options.

Are short-term leases available?

Yes, we offer leases as short as 3 months.

What happens if I need to break the lease early?

Please contact the leasing office to discuss early lease termination options and any applicable lease terms or fees.

Does Cypress offer furnished apartments?

No, all apartment homes come unfurnished.

Rent, Utilities & Resident Portal
When is rent due and how do I pay?

Rent is due on the 1st and is considered late on the 5th. You may pay your rent online by visiting our resident portal. If you have further questions, you may contact our leasing office team.

What are the accepted methods of rent payment?

Paying your rent online via credit card, debit card, or direct debit (ACH) is quick and easy through our resident portal. We also accept personal checks, cashier’s checks, and money orders.

What utilities are included in rent?

Utilities are not included in rent at Cypress. Water, sewer, and garbage is a separate charge billed by Conservice and is based on usage. Residents are responsible for setting up and/or paying for additional applicable utilities, which may include electric, internet, and cable.

What utility companies do you use?

Electricity for the community is primarily provided by Pacific Power.

What cable and internet providers are available?

At Cypress, all units are prewired for CenturyLink internet service, allowing residents to activate same-day internet by scanning the CenturyLink QR code provided at move-in. Residents are free to use any internet or cable provider of their choice.

How do residents submit maintenance requests?

Residents may submit maintenance requests through the resident portal. For urgent maintenance needs, please contact the leasing office directly for assistance.

Parking & Transportation
Is there parking available, and is it free or paid?

Yes, Cypress offers one reserved parking spot per unit for residents. If there are additional parking needs, residents may elect for a carport or garage for an additional monthly fee. Carports are $65.00 per month per space and garages are $200.00 per month.

Are there EV charging stations?

No, we do not have EV charging stations.

Is guest parking available, and is it free?

Street parking is available on a first come, first served basis.

Amenities & Community Spaces
What amenities are available at Cypress?

Cypress offers a variety of amenities designed to support everyday convenience, wellness, and relaxation. Our community features a fitness center, pool, outdoor grilling areas, fire pit, maker’s shop, pet wash station, and dog park. We also provide additional storage options, including ski and snowboard lockers as well as cage lockers. For the most current amenity details, please visit our Amenities page or contact the leasing office.

Does Cypress have a pool or spa?

Yes, Cypress offers a seasonal heated pool for residents to enjoy.

Does Cypress have a fitness center?

Yes, Cypress offers an on-site 24-hour fitness center.

Can I rent out amenity spaces for private events?

While our amenities are available to all residents, we do not have any areas which can be rented for private events. Our clubhouse is available on a first-come, first-served basis.

Pets
Are pets allowed at Cypress?

We welcome up to two pets per residence. Both cats and dogs are welcome, and we have a weight limit of 40 lbs. Breed restrictions apply.

Are there breed or size restrictions?

The following dog breeds are not allowed: Pit Bulls, Rottweilers, Saint Bernards, Huskies, Great Danes, German Shepherds, Doberman Pinschers, Dalmatians, Chows, Bernese Mountain Dogs, Akitas, American Bulldogs, Bedlington Terriers, Karelian Bear Dogs, Mastiffs, Malamutes, Presa Canarios, Salukis, Tosa Inus, Weimaraners, and Wolf Hybrids. Qualified assistance animals are permitted regardless of breed.

Neighborhood
Where is Cypress located?

Cypress is located at 4633 SW 37th St in Redmond, Oregon, a neighborhood known for its quiet, scenic setting and residential feel.

What neighborhood is Cypress in?

Cypress is in the Triple Ridge neighborhood.

What is southwest Redmond like?

Southwest Redmond has a more open, residential feel with Central Oregon high-desert and Cascade mountain views, while still being a short drive from everyday shopping, restaurants, and services.

Are there grocery stores, restaurants, or schools nearby?

Yes, Cypress is near local shopping, dining, schools, parks, and neighborhood services. Please contact the leasing office for more information about nearby conveniences.

Is Cypress close to public transportation or major freeways?

Cypress provides convenient access to Highway 97, making local and regional travel simple. Residents also have multiple transportation options available, including the community taxi service, shuttles, Lyft, and Uber.

Policies & Programs
Is renter’s insurance required?

Yes, renter’s insurance is required with a $100,000 liability minimum. For specific requirements, please contact our leasing office.

What is the smoking policy?

Cypress is a smoke-free community. Smoking is not permitted in the apartment homes or community areas to help maintain a clean and comfortable living environment for residents.

Does Cypress have a resident referral program?

Yes, Cypress offers a resident referral program. Residents can receive a $500 referral reward when they refer someone who moves into the community. The referral reward is paid 90 days after the referred resident moves in.

Does Cypress host resident events?

Cypress hosts occasional resident events, grab-and-go treats, seasonal celebrations, pet-friendly events, and community gatherings.

Management
Who manages Cypress?

Cypress is professionally managed by GL Partners, where we believe real communities begin with real connection.

Make Cypress Home

Have additional questions?